Gran88 is fully committed to protecting and respecting the privacy of every player. This document clearly explains how we collect, use, store, and protect your personal information.
Gran88 takes our responsibility to protect the privacy and personal data of every player seriously. This Privacy Policy explains our practices regarding the collection, processing, storage, and protection of information you provide to us when using the gran88.pro platform.
As an online gaming platform serving Malaysian players, gran88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe transparency is the foundation of trust, and so we clearly explain every aspect of our data processing in this document.
By registering or using the Gran88 platform, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, please contact our support team before continuing to use the platform.
Gran88 only collects data necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is needed for platform operations. The data collected can be categorised as follows:
Registration and Identity Data
Financial and Transaction Data
Platform Usage Data
In certain situations, Gran88 may require additional supporting documents as part of the identity verification (KYC) process. These may include a copy of your identity card or passport, a recent bank statement or utility bill as proof of address, and documents proving ownership of the payment method used.
Every piece of data we collect has a clear and legitimate purpose. gran88 does not use your data for any purpose beyond those stated below without first obtaining your consent.
For marketing communications, you may withdraw consent at any time through your account settings or by contacting the Gran88 support team. Withdrawing marketing consent will not affect data processing required for the operation of your account.
Gran88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. This is our absolute commitment to every player. However, in certain limited situations, Gran88 may need to share your information:
Gran88 continuously invests in industry-grade security infrastructure to ensure your data is always protected from unauthorised access, loss, or disclosure. The key security measures we implement include:
While gran88 takes all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in protecting your account by keeping your password confidential, using secure devices, and promptly reporting any suspicious activity to us.
Gran88 uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and ensure the security of your session. The following are the types of cookies used by Gran88:
| Cookie Type | Purpose | Duration | Optional |
|---|---|---|---|
| Essential Cookies | Session login, account security, basic preferences | Session / 30 days | No — required for core functionality |
| Analytics Cookies | Usage statistics, site performance, traffic analytics | 90 days | Yes — can be disabled in settings |
| Preference Cookies | Preferred language, theme, display settings | 1 year | Yes — optional |
| Security Cookies | Identity verification, fraud detection, CSRF protection | Session | No — critical for security |
You may manage cookie settings through your browser at any time. Please note that blocking essential cookies may affect the functionality of the Gran88 platform and you may be unable to log in or use certain features.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Gran88's policy, you have the following rights regarding your personal data that we hold:
You have the right to request a copy of all personal data that Gran88 holds about you at any time.
You may request correction of inaccurate or incomplete data in your Gran88 records.
You may request deletion of your data, subject to applicable legal record-keeping obligations.
You may opt out of data processing for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format.
You may request Gran88 to restrict the processing of your data under certain circumstances permitted by law.
To exercise any of the rights above, please contact the gran88 data protection team via email at [email protected]. gran88 will process your request within 30 business days from the date a complete request is received.
Gran88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements. Our retention periods are as follows:
Upon expiry of the retention period, Gran88 will securely delete or anonymise your data using methods that ensure it cannot be recovered. If data must be retained longer due to ongoing legal proceedings, you will be notified accordingly.
Gran88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable law, or platform service improvements. Whenever a material amendment is made, we will:
Continued use of the gran88 platform after the effective date of any amendment will be considered your acceptance of the updated policy. If you do not agree with the amendments, you have the right to close your account before the effective date by contacting our support team.
If you have any questions, concerns, or complaints regarding how gran88 handles your personal data, our Data Protection team is ready to assist. We are committed to addressing every inquiry seriously and providing a satisfactory response within the stipulated timeframe.
You may also file a formal complaint with Malaysia's Department of Personal Data Protection (PDPD) if you believe Gran88 has not handled your data in accordance with legal requirements. However, we encourage you to contact us first so that we can resolve the issue directly.
Gran88 does not merely comply with the law — we set a higher standard to protect the privacy of every Malaysian player.
Every bit of data travelling between your device and gran88's servers is protected with 256-bit SSL encryption — the same technology used by leading banks worldwide. Stored data is further secured with AES-256 encryption at the database level.
Only Gran88 staff with a specific need to access player data are permitted to do so, and every access is recorded and audited. The principle of least privilege ensures no one can view your data without a legitimate reason.
Gran88 has never and will never sell, rent, or trade players' personal data to third-party advertisers or data brokers. Your data belongs to you — we only use it to provide you with a better service.
Gran88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews and work with legal experts to ensure our practices remain aligned with the latest legal requirements in Malaysia.
Gran88's cybersecurity team monitors our platform 24 hours a day, 7 days a week to detect any threats or suspicious activity. All security incidents are managed promptly using established incident response protocols.
Gran88 gives you full control over your personal data. You may access, correct, export, or request deletion of your data at any time through your account settings or by contacting our support team, who are always ready to assist.